Staff
Sales
Sean Geyer
Gold Level Honda Sales Consultant
Enyel Moronta
Honda Sales Consultant
Ed Dake
Platinum Level Sales Consultant
Carlos Ortiz
Honda Sales Consultant
Michael Desrosier
Honda Sales Consultant
Chick Markham
Honda Sales Consultant
Cheryl P
Senior Sales and Leasing Consultant
Garrett Dube
Sales Manager
Cassie Fiasconaro
Honda Sales Consultant
Ryan Ramsay
Honda Sales Consultant
Ivanete Borges
Gold Level Honda Sales Consultant
Wilter Cruz
Honda Sales Consultant
Stephen Messner
Honda Sales Consultant
Jason Okeefe
Sales Advisor
Wahid Hamdy
Used Car Specialist
Kevin Majeskey
Sales Manager
Brian Sam
Honda Sales Consultant
Finance
Jameel Nichols
Business Manager
James Hahn
Business Manager
John D'Alfonso
Business Manager
Management
Gary Cole
Sales Manager
Zack Mzaouakk
Sales Manager
Erik Thorner
General Sales Manager
Service
Frailin Baez
Express Service Technician
Jairo Baez
Express Service Advisor
Jorge Gomez
Express Service Advisor
Ariel Vittini
Service Advisor
Allison Woolf
Service BDC Representative
Steve Boyd
Technician
Lucky Chann
Express Service Advisor
Robert Conwell
Service Valet
Tyler Dorazio
Service Advisor
Charlie Dumas
Technician
Brian Garcia
Technician
Joe Giacometti
Service Advisor
Romaine Goffe
Technician
Jose Hernandez
Technician
Jeff Kovacek
Service Dispatcher
Karina Macario
Service BDC Representative
Matt Moscatel
Express Service Technician
Chad Nobrega
Service Advisor
Dominic Rubino
Service Advisor
Tom Sheldon
Service Advisor
Wilson Tom
Warranty Administrator
Parts
Erik Adams
Parts Manager
Administration
Pam Consentino
Accounts Payable
Teanna Cruz-Prince
CVR Clerk
Patricia Muth
Internet Sales Representative
Internet
Oleg Tsaryuk
Internet Sales Representative
Sean Geyer
Gold Level Honda Sales Consultant
Jun 14, 2021
Amazingly smooth deal from the test drive to the...
Amazingly smooth deal from the test drive to the dealership and flawless, no pressure negotiation with Sean G. Clean, friendly dealership. Will be a pleasure getting service here on our new Honda
Mar 12, 2021
Test drove a Honda Pilot on Monday came up to buy it on...
Test drove a Honda Pilot on Monday came up to buy it on Tuesday. Honda North dropped the advertised price by $500 between Monday and Tuesday and charged the prior price. I've been taken for $500. Doc set and 3rd row mats were missing. Thank you Honda North! After a very nice response Honda North does nothing to follow up. All rhetoric and nothing done.
Aug 06, 2020
Dishonest salesman take advantage of woman
I made a 9am appointment today, 8/6/20, to test drive a White 2015 CRV ex-l. This vehicle was brand new to lot and was going through the inspection process, I was told, they were hoping it would be through inspection process for me to test drive. When I arrived I was assigned to Salesman Sean Geyer, his first words were "The White CRV is not available, its been SOLD"... I said SOLD! I was told it wasn't ready yet and I would be the first. He then retracted and said "Oh I mean we cannot sell it it did not pass inspection' I test drove one that I wasn't thrilled with but I would settle. He went to get the Carfax on the vehicle, I walked around the lot. The same CRV he said wasn't able to sell was parked around the corner with a SOLD sign on on it and his name. Lies and dishonestly, typical salesman. I was a repeat customer. Never again.
Dec 26, 2019
Our salesperson, Sean Geyer was great to work with. He is...
Our salesperson, Sean Geyer was great to work with. He is diligent and patient throughout the sales process. Jameel Nichols smoothly guided the financial side. Thank you!
Nov 10, 2019
10/10 fast easy very happy with my deal. Always the case...
10/10 fast easy very happy with my deal. Always the case at Honda north. Sean made the process move smoothly and was very informative
Enyel Moronta
Honda Sales Consultant
Apr 25, 2022
Great overall service from the moment I walked in to the
Great overall service from the moment I walked in to the moment I signed the papers I felt respected and listened to, no one tried to convince me to buy a new car when I came in looking for a used car, no up selling or ad one, Enyel the salesperson and Thomas in the business office were helpful and fair, it was the best deal I could hope for!
Apr 14, 2022
Enyel Moronta bought my car back from me after purchasing
Enyel Moronta bought my car back from me after purchasing it. I was able to get my dream car do to his hard work and dedication to make things work for both him and I. I can’t recommend seeing Enyel enough.
Apr 11, 2022
I walked into the dealer with great concern due to the
I walked into the dealer with great concern due to the fact my brand new car had an issue that service departments could not figure out. Enyel expressed genuine care for my situation. Within a few minutes, Enyel had helped me negotiate a fair deal so I could replace my car. I hate shopping for new cars but, this experience was exceptional
Mar 31, 2022
I had a great experience buying my used car from Honda
I had a great experience buying my used car from Honda North! They had a number of options and were super helpful and nice to work with. I really appreciated working with Enyel and all of the information he shared on the car!
Nov 10, 2021
Very professional and friendly staff, Enyel Moronta made...
Very professional and friendly staff, Enyel Moronta made our new car buying experience a pleasant one, super helpful and knowledgeable. Me and my wife don’t like going to dealerships but this one was a good one. Thank You!! Enyel
Ed Dake
Platinum Level Sales Consultant
Oct 08, 2021
Gary Cole helped us get into a 2022 Honda CRV Touring...
Gary Cole helped us get into a 2022 Honda CRV Touring Hybrid ahead of schedule, and this is a tought time to get a 2022. We had good communication throughout the whole process. While we waited on the paperwork, Ed Dake was very attentive and helped us understand the new features in the CRV.
Mar 01, 2021
Outstanding customer service! The entire team (especially...
Outstanding customer service! The entire team (especially Garrett and Ed) go above and beyond to get you the best deal ever. They are transparent, honest, don't try to up-sell you, do not pressure you and really do what they can to get you to be a customer for life! Wonderful experience and I'm thrilled to be in my new Honda Fit lease! Don't go anywhere else if you're looking to buy or lease.
Aug 11, 2020
Exceptional Service
Paul Derosier, Ed Drake, and the entire Honda North team did a fantastic job. I purchased a Honda Ridgeline from them and they exceeded their commitments. The purchase process was easy, and pick-up was quick but extremely informative. I wouldn't hesitate to purchase my next car from Paul and Ed.
Aug 08, 2020
Just leased my 3rd Honda with Ed & Paul and I wouldn’t...
Just leased my 3rd Honda with Ed & Paul and I wouldn’t want to go with any other dealership. Ed’s workmanship is outstanding and paul’s dedication to make sure the sale goes smoothly makes for a perfect car buying experience!
Aug 07, 2020
Have worked with Honda North for the past 4 leases and...
Have worked with Honda North for the past 4 leases and they have been nothing but amazing. Always so helpful and understanding! I would recommend and have to all my friends and family!
Jameel Nichols
Business Manager
Apr 08, 2022
I am blown away how awesome Honda north is .
I am blown away how awesome Honda north is . Carlos Ortiz was amazing. Best day
Apr 08, 2022
Un vendedor extraordinario , te escucha y te ajusta a tus
Un vendedor extraordinario , te escucha y te ajusta a tus necesidades , muy responsable y profesional .
Nov 11, 2021
Jameel was out of this world amazing! He sent me photos...
Jameel was out of this world amazing! He sent me photos of the vehicle and information on the specs/features prior to arriving to Honda North. Instantly asked questions, guided me through the process and ensured I felt confident. He continued to ensure I understood the process and helped me choose extra options that worked for me without upselling me. I found it admirable that he didn’t try to upswell me but instead related extra tire coverages, upholstery, and warranties/services that I could purchase as an extra cost but might suit my needs. Honestly he’s so personable and professional. Very efficient while conducting the whole process making sure I was able to drive my car off the lot even on a holiday with my agency closed he made it happened! I took the time to ensure I understood the car and loved my new vehicle.
Oct 27, 2021
Friendly dealer ship love the way that Enyel Moronta...
Friendly dealer ship love the way that Enyel Moronta helped us super helpful. Highly recommend! He will make sure you leave not only with a car but a smile as well.
Oct 26, 2021
Can’t begin to express the level of professionalism and...
Can’t begin to express the level of professionalism and pleasure it was working with Jameel. He was patient and knew about the car business inside and out. He made my purchase comfortable and enjoyable. I highly recommend everything about him. Thank you again!
Carlos Ortiz
Honda Sales Consultant
Apr 09, 2022
Excellent servicio, muy amable y profesional Se tomó
Excellent servicio, muy amable y profesional Se tomó su tiempo ayudándome a selecciónar La mejor opción para mi y mi familia
Apr 08, 2022
Carlos Was friendly and treated me like family.
Carlos Was friendly and treated me like family. One of the busiest dealerships I’ve ever seen, Yet He made everything go as smooth and quickly as possible.
Apr 08, 2022
I am blown away how awesome Honda north is .
I am blown away how awesome Honda north is . Carlos Ortiz was amazing. Best day
Apr 08, 2022
Un vendedor extraordinario , te escucha y te ajusta a tus
Un vendedor extraordinario , te escucha y te ajusta a tus necesidades , muy responsable y profesional .
Apr 08, 2022
Excelente profesional muy amable y con una manera clara y
Excelente profesional muy amable y con una manera clara y precisa de explicar las cosas.
Michael Desrosier
Honda Sales Consultant
Feb 04, 2022
It was an overall pleasant experience This was my 5th...
It was an overall pleasant experience This was my 5th honda purchase at honda north!
Aug 23, 2021
Michael went above and beyond for me from start to finish...
Michael went above and beyond for me from start to finish on my 1st brand new vehicle. He made the sale feel natural like if I was buying the car from a longtime friend. Thank you so much, Mike!
Jul 06, 2021
Mike was the best! He worked with me to find the perfect...
Mike was the best! He worked with me to find the perfect car and went above and beyond to make sure I was happy. I couldn’t recommend a better person to work with!!!! So great!!!! A+++
Aug 07, 2020
I have purchased at least 4-5 back to back leases from...
I have purchased at least 4-5 back to back leases from Paul desrosier at Honda North in Danvers Ma....his continued loyalty and dedication will continue to me going back to him for further purchases...given the covid situation, today was easy quick and painless with no pressure.... you need a Honda call Honda North!
Gary Cole
Sales Manager
Oct 08, 2021
Gary Cole helped us get into a 2022 Honda CRV Touring...
Gary Cole helped us get into a 2022 Honda CRV Touring Hybrid ahead of schedule, and this is a tought time to get a 2022. We had good communication throughout the whole process. While we waited on the paperwork, Ed Dake was very attentive and helped us understand the new features in the CRV.
Mar 13, 2020
A salesperson who listens & a dealer who appreciates buyers
We have leased our cars from Honda North for decades. We return to Honda because the cars are great, both in function and performance. We return to Honda North specifically because they are an employee owned dealership that, seems to us, is based on loyalty and conscientious service in every department.. During our most recent experience we worked with Cheryl P. We had specific needs both in car and price. Cheryl listened. She didn’t try to get us into a different more expensive car nor did she try to increase our monthly payment limit. She worked to meet our needs. We felt that she represented us. She was thorough and patient. Cheryl and the dealer was a winning combination for us. ⭐️⭐️⭐️⭐️⭐️
Mar 04, 2020
Shady Sales Team and uncaring Management Team
I had previously worked with Honda North on an Accord lease, with the lease period ending I was considering a new lease with a Pilot. After some back and forth with sales the final proposal which made the deal make sense for me was that my last lease payment on the Accord would be covered and nothing would be deducted on the payment due date 6 days away. Three people told me this sales team and the finance manager. Well the payment did in fact post, lucky had the cash in my account to cover it. I confirmed with my spouse who was there the entire time at the dealership personnel said that this final lease payment would not hit my checking account. I contacted the dealer and explained what had happened. I got the run around from the get go.The Sales manager said that the payment reversal would occur weeks/months latter but it was based on my bank. I explained that lease was thru Honda Finance, what did my bank have to do with anything and I did not want to wait at all as the payment should not have made in the first place. He then indicated that this was the way its done which contradicted everything that had been discussed on the negotiations for the new lease. He further said that I had been misinformed, but I said the people I worked with were senior members of the team so they would have known fully known the process. They lied to me to get the deal. So here I am almost three weeks later with the matter still unresolved after several attempts to clear this up. Shame on you Honda North! Your sales team lied to me to get me to sign a new lease and when I called you out on it blew me off. Great way to treat a repeat customer, I wont be again.
James Hahn
Business Manager
Mar 02, 2022
I had the pleasure of working with Ryan Ramsay and his
I had the pleasure of working with Ryan Ramsay and his team at Honda North, helping me to find the best car for myself. It was my first time buying a car so I did not know exactly what to expect. However, they were all very professional, helpful and made my experience easy going!! The team there at Honda North also delivered on making sure I was completely satisfied! I highly recommend anyone looking for a new car to visit Ryan and his team in Danvers.
Feb 04, 2022
It was an overall pleasant experience This was my 5th...
It was an overall pleasant experience This was my 5th honda purchase at honda north!
Nov 10, 2021
Very professional and friendly staff, Enyel Moronta made...
Very professional and friendly staff, Enyel Moronta made our new car buying experience a pleasant one, super helpful and knowledgeable. Me and my wife don’t like going to dealerships but this one was a good one. Thank You!! Enyel
Chick Markham
Honda Sales Consultant
Apr 03, 2021
I just purchased a 2.0T Accord from Chick Markham. He...
I just purchased a 2.0T Accord from Chick Markham. He made the process super easy and was great to work with. He answers texts/calls within seconds and got me a price I am extremely happy with!
Jan 26, 2020
Chick got me a really good deal that no other sales man...
Chick got me a really good deal that no other sales man was able to get me! He made my process easy and was very thorough with making sure I was happy
Jan 02, 2020
Recently bought a 2019 hrv with Chick Markham. He was...
Recently bought a 2019 hrv with Chick Markham. He was excellent and very professional. Referring Honda North to friends and family. Customer service was great!
Zack Mzaouakk
Sales Manager
Apr 11, 2022
I walked into the dealer with great concern due to the
I walked into the dealer with great concern due to the fact my brand new car had an issue that service departments could not figure out. Enyel expressed genuine care for my situation. Within a few minutes, Enyel had helped me negotiate a fair deal so I could replace my car. I hate shopping for new cars but, this experience was exceptional
Oct 27, 2021
Friendly dealer ship love the way that Enyel Moronta...
Friendly dealer ship love the way that Enyel Moronta helped us super helpful. Highly recommend! He will make sure you leave not only with a car but a smile as well.
Mar 13, 2020
A salesperson who listens & a dealer who appreciates buyers
We have leased our cars from Honda North for decades. We return to Honda because the cars are great, both in function and performance. We return to Honda North specifically because they are an employee owned dealership that, seems to us, is based on loyalty and conscientious service in every department.. During our most recent experience we worked with Cheryl P. We had specific needs both in car and price. Cheryl listened. She didn’t try to get us into a different more expensive car nor did she try to increase our monthly payment limit. She worked to meet our needs. We felt that she represented us. She was thorough and patient. Cheryl and the dealer was a winning combination for us. ⭐️⭐️⭐️⭐️⭐️
Cheryl P
Senior Sales and Leasing Consultant
Jul 02, 2020
Yesterday we purchased our 3rd Honda from Cheryl, she is...
Yesterday we purchased our 3rd Honda from Cheryl, she is the best when it comes to overall customer service and we highly recommend Cheryl Parker and Honda North!
Mar 13, 2020
A salesperson who listens & a dealer who appreciates buyers
We have leased our cars from Honda North for decades. We return to Honda because the cars are great, both in function and performance. We return to Honda North specifically because they are an employee owned dealership that, seems to us, is based on loyalty and conscientious service in every department.. During our most recent experience we worked with Cheryl P. We had specific needs both in car and price. Cheryl listened. She didn’t try to get us into a different more expensive car nor did she try to increase our monthly payment limit. She worked to meet our needs. We felt that she represented us. She was thorough and patient. Cheryl and the dealer was a winning combination for us. ⭐️⭐️⭐️⭐️⭐️
Feb 28, 2020
Just purchased a 2019 Honda CRV. Cheryl took us through...
Just purchased a 2019 Honda CRV. Cheryl took us through the entire process. It was simple and her knowledge of the vehicle was outstanding! Thankyou!
Erik Thorner
General Sales Manager
May 08, 2022
I had a great experience at Honda North.
I had a great experience at Honda North. Big thanks to Erik Thorner, and Cassie Fiasconaro. Its really hard to buy a new car these days, with all the covid related shortages. When the car arrived at the dealership, I was promptly contacted by Cassie. She did an excellent job by showing me the vehicle, and I drove away the next day. Cassie was very professional, followed up on every step of the process, and made buying this car the easiest experience I've ever had. Also big thanks to Erik Thorner, who I contacted first, and he made everything flawless. I highly recommend these guys, if you want a no pressure and professional experience.
Apr 08, 2022
I am blown away how awesome Honda north is .
I am blown away how awesome Honda north is . Carlos Ortiz was amazing. Best day
Feb 04, 2022
It was an overall pleasant experience This was my 5th...
It was an overall pleasant experience This was my 5th honda purchase at honda north!
John D'Alfonso
Business Manager
Mar 02, 2022
I had the pleasure of working with Ryan Ramsay and his
I had the pleasure of working with Ryan Ramsay and his team at Honda North, helping me to find the best car for myself. It was my first time buying a car so I did not know exactly what to expect. However, they were all very professional, helpful and made my experience easy going!! The team there at Honda North also delivered on making sure I was completely satisfied! I highly recommend anyone looking for a new car to visit Ryan and his team in Danvers.
Feb 04, 2022
It was an overall pleasant experience This was my 5th...
It was an overall pleasant experience This was my 5th honda purchase at honda north!
Garrett Dube
Sales Manager
Mar 01, 2021
Outstanding customer service! The entire team (especially...
Outstanding customer service! The entire team (especially Garrett and Ed) go above and beyond to get you the best deal ever. They are transparent, honest, don't try to up-sell you, do not pressure you and really do what they can to get you to be a customer for life! Wonderful experience and I'm thrilled to be in my new Honda Fit lease! Don't go anywhere else if you're looking to buy or lease.
Dec 12, 2019
Bing, bang, boom.......and it was done.
Very happy at how easy they made it given i am a repeat customer. In and out in an hour. This is my 4th lease in a row...…CRV then Pilot then Ridgeline then Ridgeline again. .
Cassie Fiasconaro
Honda Sales Consultant
May 08, 2022
I had a great experience at Honda North.
I had a great experience at Honda North. Big thanks to Erik Thorner, and Cassie Fiasconaro. Its really hard to buy a new car these days, with all the covid related shortages. When the car arrived at the dealership, I was promptly contacted by Cassie. She did an excellent job by showing me the vehicle, and I drove away the next day. Cassie was very professional, followed up on every step of the process, and made buying this car the easiest experience I've ever had. Also big thanks to Erik Thorner, who I contacted first, and he made everything flawless. I highly recommend these guys, if you want a no pressure and professional experience.
Nov 23, 2021
Cassie was superb! Initially she was very friendly and...
Cassie was superb! Initially she was very friendly and bubbly (which is what I wanted in a sales rep)! Her excitement for the product was evident and helped me choose Honda over other brands. She guided me through the process and I ended up purchasing the vehicle that was right for me! Cassie listened to my concerns and made sure to tailor my preferences. She ensured I was happy with my CRV and provided extensive knowledge on the vehicle features/benifits. Not only that, she expedited the plates and ensured even on a holiday I was able to drive the vehicle off the lot. She was flexable with her schedule and stayed late, ensuring I could pick up keys same day. She went above and beyond and followed up later. She provided her personal cell for any vehicle functions/questions I had post purchase. Very diligent, knowege and friendly. Five stars for Cassie and Honda North!
Ryan Ramsay
Honda Sales Consultant
Mar 02, 2022
I had the pleasure of working with Ryan Ramsay and his
I had the pleasure of working with Ryan Ramsay and his team at Honda North, helping me to find the best car for myself. It was my first time buying a car so I did not know exactly what to expect. However, they were all very professional, helpful and made my experience easy going!! The team there at Honda North also delivered on making sure I was completely satisfied! I highly recommend anyone looking for a new car to visit Ryan and his team in Danvers.
Aug 30, 2021
usually Business don't like bad reviews, but seeing all...
usually Business don't like bad reviews, but seeing all these bad reviews on yelp and they still haven't made any attempt at improving. tells me this is in vane. Just the same here's the cliff notes. They sold my son a car that they didn't have the tittle for.. He did the test ride and all that, they took his money and the tittle to his old car , Then when he thought he was driving away in his new car, they sprung it on him that they didn't have the Tittle for the car and he would have to wait a week or two before he could have it. two weeks later. we go there to talk to them. They said they screwed up the paper work and it will be another few weeks. Seriously how long have they been in business and they still don't know how to file the paper work. Happy Ending got his money and title back and found a better deal at another dealer. when will these shady car places learn that if you are Honest and treat people right they will return and bring friends, but when you give bad service. bad news travels far and fast .
Frailin Baez
Express Service Technician
Oct 27, 2021
Friendly dealer ship love the way that Enyel Moronta...
Friendly dealer ship love the way that Enyel Moronta helped us super helpful. Highly recommend! He will make sure you leave not only with a car but a smile as well.
Jairo Baez
Express Service Advisor
Nov 16, 2021
Jairo B. was friendly and professional on my first visit...
Jairo B. was friendly and professional on my first visit for an oil change. He even surprised me with a car wash. He even finished earlier than the promised time. If Jairo waits on you, you'll be lucky. He really has pride in his work.
Ivanete Borges
Gold Level Honda Sales Consultant
Jan 04, 2020
From start to finish we received excellent customer...
From start to finish we received excellent customer service! We love our CR-V & appreciate all the informative & courteous help from each & every member of the Honda North team especially Joe Flammia & Evy Borges!! They were great !!!!
Wilter Cruz
Honda Sales Consultant
Dec 29, 2019
Excellent advice and guidance
It was a pleasure to work with Wilter Cruz. He was very professional in his attitude and gave us all the information we needed. He took care for each and every detail and made our buy as easy as possible. We can highly recommend him as not only as a representative of a dealership but as a trustworthy person in general.
Jorge Gomez
Express Service Advisor
Apr 08, 2022
Un vendedor extraordinario , te escucha y te ajusta a tus
Un vendedor extraordinario , te escucha y te ajusta a tus necesidades , muy responsable y profesional .
Stephen Messner
Honda Sales Consultant
Oct 04, 2021
I am not the type to write bad reviews but I was super...
I am not the type to write bad reviews but I was super disappointed for the 2nd time at Honda North. Several years ago we went car shopping at Honda North and had a bad experience trying to buy a vehicle. I decided to give it another try and use a different salesperson this time. The person we worked with was great and handled the sales part perfectly, but when I put a deposit on the vehicle I was THEN informed they did not have the title in hand and couldn't do paperwork. Salespeople may not know off the top of their head if they have the title in hand, but this is information that can easily be checked while a customer test drives to avoid any headaches down the road. I had informed them in prior communications and at my test drive that I needed a vehicle in my possession within a few days. I texted my concerns and was told not to worry. Unfortunately, communication was spotty once I put my deposit down and they did not know if/when the title would be in their possession or even its whereabouts. The team at Honda North did not really try to get me into another vehicle or turn this experience around. I ended up going to another dealership the same day, and the process there was seamless even though my salesperson was not in the office to handle the paperwork, they made sure I was taken care of, and I drove my new car off the lot the next day. After sharing my frustrating experience with a friend, they said the same thing happened to them at Honda North. Now, I understand dealerships are under a lot of pressure at this time, but honest communication and being proactive in solving this problem would have made the experience much easier and much less frustrating.
Jason Okeefe
Sales Advisor
Oct 09, 2020
Big thank you to Jason who was awesome to work with....
Big thank you to Jason who was awesome to work with. First time buying from Honda North and easily the best dealership experience I had during my search. Can't wait to come back.
Ariel Vittini
Service Advisor
Sep 02, 2021
Horrible experience . I made an appointment for my car to...
Horrible experience . I made an appointment for my car to be serviced ,I waited 2 weeks for an appointment brought my car in and they called me with a diagnosis 6 days later now 11 days later my car was finally finished . Courtesy rental fee $440 split in half after I was told by the service agent I would only have to pay a couple days I guess I should of asked what he meant by a couple . 6 hours of labor done in 11 days. For more info on my experience visit me at the dealership I will be there holding poor service signs with some friends at the end of the month.
Allison Woolf
Service BDC Representative
Sep 30, 2021
I bought a car a few months ago and ordered the service...
I bought a car a few months ago and ordered the service maintenance package. It seemed like a great deal until I had to deal with the service department. I made an appointment online to get an oil change and check out a minor issue that I noticed with the car. 1st the appointment was outright cancelled, - no call just an email. I responded to th service assistant Allison and received no response, so I rebooked the appointment. I received a call from them the day before the appointment telling me for them to look at the car I would have to leave it for the day. I told her that would not be possible on such short notice, but still needed the oil change. She was abrasive and told me oil changes are first come first service which doesn't solve my minor issue with the car. I was told I would have to make another appointment and leave it for the day. First impressions leave a lasting impressiona and this one shows the customer service is well below par. I wish I could revise my contract, I'd rather take my car to my regular mechanic, at least they treat me with courtesy.
Karina Macario
Service BDC Representative
