Staff
Sales
Sean Geyer
Gold Level Honda Sales Consultant
Michael Desrosier
Honda Sales Consultant
Ed Dake
Platinum Level Sales Consultant
Carlos Ortiz
Honda Sales Consultant
Chick Markham
Honda Sales Consultant
Gary Cole
Vehicle Exchange Coordinator
Cassie Fiasconaro
Honda Sales Consultant
Cheryl P
Senior Sales and Leasing Consultant
Ryan Ramsay
Honda Sales Consultant
Ivanete Borges
Gold Level Honda Sales Consultant
Wilter Cruz
Honda Sales Consultant
Stephen Messner
Honda Sales Consultant
Jason Okeefe
Sales Advisor
Wahid Hamdy
Used Car Specialist
Finance
Jameel Nichols
Business Manager
James Hahn
Business Manager
John D'Alfonso
Business Manager
Management
Zack Mzaouakk
Sales Manager
Eric Thorner
General Sales Manager
Garrett Dube
Sales Manager
Kevin Majeskey
Sales Manager
Service
Frailin Baez
Express Service Technician
Jairo Baez
Express Service Advisor
Robert Conwell
Service Valet
Joe Giacometti
Service Advisor
Jorge Gomez
Express Service Advisor
Dominic Rubino
Service Advisor
Ariel Vittini
Service Advisor
Allison Woolf
Service BDC Representative
Steve Boyd
Technician
Lucky Chann
Express Service Advisor
Tyler Dorazio
Service Advisor
Charlie Dumas
Technician
Brian Garcia
Technician
Romaine Goffe
Technician
Jose Hernandez
Technician
Jeff Kovacek
Service Dispatcher
Matt Moscatel
Express Service Technician
Chad Nobrega
Service Advisor
Wilson Tom
Warranty Administrator
Parts
Erik Adams
Parts Manager
Administration
Pam Consentino
Accounts Payable
Teanna Cruz-Prince
CVR Clerk
Patricia Muth
Internet Sales Representative
Internet
Oleg Tsaryuk
Internet Sales Representative
Sean Geyer
Gold Level Honda Sales Consultant
Oct 27, 2022
I love going to Honda North I always have the best
I love going to Honda North I always have the best experience. Sean Geyer was so easy and nice to work with .
Jun 24, 2022
Sean gave us a second experience of how easy it is to buy
Sean gave us a second experience of how easy it is to buy a new car. He was very informative. He saved me a lot of stress. I would recommend Sean to anyone who asks how was my experience. Thanks Sean.
Jun 14, 2021
Amazingly smooth deal from the test drive to the...
Amazingly smooth deal from the test drive to the dealership and flawless, no pressure negotiation with Sean G. Clean, friendly dealership. Will be a pleasure getting service here on our new Honda
Mar 12, 2021
Test drove a Honda Pilot on Monday came up to buy it on...
Test drove a Honda Pilot on Monday came up to buy it on Tuesday. Honda North dropped the advertised price by $500 between Monday and Tuesday and charged the prior price. I've been taken for $500. Doc set and 3rd row mats were missing. Thank you Honda North! After a very nice response Honda North does nothing to follow up. All rhetoric and nothing done.
Aug 06, 2020
Dishonest salesman take advantage of woman
I made a 9am appointment today, 8/6/20, to test drive a White 2015 CRV ex-l. This vehicle was brand new to lot and was going through the inspection process, I was told, they were hoping it would be through inspection process for me to test drive. When I arrived I was assigned to Salesman Sean Geyer, his first words were "The White CRV is not available, its been SOLD"... I said SOLD! I was told it wasn't ready yet and I would be the first. He then retracted and said "Oh I mean we cannot sell it it did not pass inspection' I test drove one that I wasn't thrilled with but I would settle. He went to get the Carfax on the vehicle, I walked around the lot. The same CRV he said wasn't able to sell was parked around the corner with a SOLD sign on on it and his name. Lies and dishonestly, typical salesman. I was a repeat customer. Never again.
Michael Desrosier
Honda Sales Consultant
Jan 14, 2023
I’ve been leasing vehicles from Honda North for fifteen
I’ve been leasing vehicles from Honda North for fifteen years. Michael DeRosier contacted me sixth months before my lease end to inform me that it may take that long to get an ordered vehicle in. When I informed him that I moved to RI, he didn’t hesitate. Two days after Christmas and 4 months ahead of schedule, Mike called to tell me there was an HR-V available that was the same as I ordered. So we confirmed our original deal and he delivered the vehicle to RI. Mike went out of his way to help me out. Thank you, I love my 2023 HR-V.
Dec 12, 2022
Service was very good regarding lease turn in and new
Service was very good regarding lease turn in and new lease. They worked with me on timing and pricing.
Dec 05, 2022
My experience w Honda North has been a positive one due
My experience w Honda North has been a positive one due to Michael Desrosier He went above and beyond in helping me find the perfect car . He’s professional which gave me the confidence to do business w Honda North . I will absolutely direct my friends and family to go to Michael when buying a vehicle. Honda North is lucky to have him as an employee
Dec 02, 2022
I was in the market for a new car and went to many other
I was in the market for a new car and went to many other dealerships until I ended up at Honda North. I was met by Michael D who listened to my needs and gave me his undivided attention. His knowledge, patience and perseverance enabled me to get into the exact car I was looking for. Michael is trustworthy and truly has the best interests of his customers in mind. I highly recommend him and Honda North.
Nov 26, 2022
We worked with Michael Desrosier and he was great.
We worked with Michael Desrosier and he was great. Actually everyone we had to deal with was great. I would highly recommend Michael and this dealership.
Ed Dake
Platinum Level Sales Consultant
Oct 08, 2021
Gary Cole helped us get into a 2022 Honda CRV Touring...
Gary Cole helped us get into a 2022 Honda CRV Touring Hybrid ahead of schedule, and this is a tought time to get a 2022. We had good communication throughout the whole process. While we waited on the paperwork, Ed Dake was very attentive and helped us understand the new features in the CRV.
Mar 01, 2021
Outstanding customer service! The entire team (especially...
Outstanding customer service! The entire team (especially Garrett and Ed) go above and beyond to get you the best deal ever. They are transparent, honest, don't try to up-sell you, do not pressure you and really do what they can to get you to be a customer for life! Wonderful experience and I'm thrilled to be in my new Honda Fit lease! Don't go anywhere else if you're looking to buy or lease.
Aug 11, 2020
Exceptional Service
Paul Derosier, Ed Drake, and the entire Honda North team did a fantastic job. I purchased a Honda Ridgeline from them and they exceeded their commitments. The purchase process was easy, and pick-up was quick but extremely informative. I wouldn't hesitate to purchase my next car from Paul and Ed.
Aug 08, 2020
Just leased my 3rd Honda with Ed & Paul and I wouldn’t...
Just leased my 3rd Honda with Ed & Paul and I wouldn’t want to go with any other dealership. Ed’s workmanship is outstanding and paul’s dedication to make sure the sale goes smoothly makes for a perfect car buying experience!
Aug 07, 2020
Have worked with Honda North for the past 4 leases and...
Have worked with Honda North for the past 4 leases and they have been nothing but amazing. Always so helpful and understanding! I would recommend and have to all my friends and family!
Jameel Nichols
Business Manager
Jan 14, 2023
I’ve been leasing vehicles from Honda North for fifteen
I’ve been leasing vehicles from Honda North for fifteen years. Michael DeRosier contacted me sixth months before my lease end to inform me that it may take that long to get an ordered vehicle in. When I informed him that I moved to RI, he didn’t hesitate. Two days after Christmas and 4 months ahead of schedule, Mike called to tell me there was an HR-V available that was the same as I ordered. So we confirmed our original deal and he delivered the vehicle to RI. Mike went out of his way to help me out. Thank you, I love my 2023 HR-V.
Dec 16, 2022
Had a great experience with Mr Chick Markham.
Had a great experience with Mr Chick Markham. Knowledgeable and exemplary salesman. Went above and beyond to get me exactly what I wanted. Couldn't be more grateful
Aug 22, 2022
Michael was outstanding in helping me purchase a new
Michael was outstanding in helping me purchase a new CR-V. He was incredibly responsive to all my questions, usually responding immediately. I appreciate his patience and expertise. I highly recommend him.
Apr 08, 2022
Un vendedor extraordinario , te escucha y te ajusta a tus
Un vendedor extraordinario , te escucha y te ajusta a tus necesidades , muy responsable y profesional .
Apr 08, 2022
I am blown away how awesome Honda north is .
I am blown away how awesome Honda north is . Carlos Ortiz was amazing. Best day
Carlos Ortiz
Honda Sales Consultant
Jul 04, 2022
Great experience at Honda North thanks to Kevin Majeskey,
Great experience at Honda North thanks to Kevin Majeskey, he was knowledgeable and so helpful! He made the entire experience of buying a new car stress free and easy!
May 17, 2022
Dear Don Carlos, your people skills, sales ability and
Dear Don Carlos, your people skills, sales ability and above all, the knowledge of how to facilitate the process make you a highly valued professional. Honda North as a company should be proud to have professionals like you. Thank you very much for your excellent sales advise. This is what 2 professionals, who have been doing business for many years can tell you. The car is special and please give us 3 months to have the time to fully assess it.
Apr 09, 2022
Excellent servicio, muy amable y profesional Se tomó
Excellent servicio, muy amable y profesional Se tomó su tiempo ayudándome a selecciónar La mejor opción para mi y mi familia
Apr 08, 2022
Carlos Was friendly and treated me like family.
Carlos Was friendly and treated me like family. One of the busiest dealerships I’ve ever seen, Yet He made everything go as smooth and quickly as possible.
Apr 08, 2022
Un vendedor extraordinario , te escucha y te ajusta a tus
Un vendedor extraordinario , te escucha y te ajusta a tus necesidades , muy responsable y profesional .
James Hahn
Business Manager
Sep 08, 2022
Michael Desrosier went above and beyond in delivering a
Michael Desrosier went above and beyond in delivering a car to us. It was a team effort with the finance department (John and Jay) in order to navigate unusual registration needs. We are grateful for the extra mile that Mike and Honda North went in order to help us. I highly recommend them.
Mar 02, 2022
I had the pleasure of working with Ryan Ramsay and his
I had the pleasure of working with Ryan Ramsay and his team at Honda North, helping me to find the best car for myself. It was my first time buying a car so I did not know exactly what to expect. However, they were all very professional, helpful and made my experience easy going!! The team there at Honda North also delivered on making sure I was completely satisfied! I highly recommend anyone looking for a new car to visit Ryan and his team in Danvers.
Feb 04, 2022
It was an overall pleasant experience This was my 5th...
It was an overall pleasant experience This was my 5th honda purchase at honda north!
Nov 10, 2021
Very professional and friendly staff, Enyel Moronta made...
Very professional and friendly staff, Enyel Moronta made our new car buying experience a pleasant one, super helpful and knowledgeable. Me and my wife don’t like going to dealerships but this one was a good one. Thank You!! Enyel
Chick Markham
Honda Sales Consultant
Dec 16, 2022
Had a great experience with Mr Chick Markham.
Had a great experience with Mr Chick Markham. Knowledgeable and exemplary salesman. Went above and beyond to get me exactly what I wanted. Couldn't be more grateful
Apr 03, 2021
I just purchased a 2.0T Accord from Chick Markham. He...
I just purchased a 2.0T Accord from Chick Markham. He made the process super easy and was great to work with. He answers texts/calls within seconds and got me a price I am extremely happy with!
Jan 26, 2020
Chick got me a really good deal that no other sales man...
Chick got me a really good deal that no other sales man was able to get me! He made my process easy and was very thorough with making sure I was happy
Jan 02, 2020
Recently bought a 2019 hrv with Chick Markham. He was...
Recently bought a 2019 hrv with Chick Markham. He was excellent and very professional. Referring Honda North to friends and family. Customer service was great!
Zack Mzaouakk
Sales Manager
Dec 05, 2022
My experience w Honda North has been a positive one due
My experience w Honda North has been a positive one due to Michael Desrosier He went above and beyond in helping me find the perfect car . He’s professional which gave me the confidence to do business w Honda North . I will absolutely direct my friends and family to go to Michael when buying a vehicle. Honda North is lucky to have him as an employee
Apr 11, 2022
I walked into the dealer with great concern due to the
I walked into the dealer with great concern due to the fact my brand new car had an issue that service departments could not figure out. Enyel expressed genuine care for my situation. Within a few minutes, Enyel had helped me negotiate a fair deal so I could replace my car. I hate shopping for new cars but, this experience was exceptional
Oct 27, 2021
Friendly dealer ship love the way that Enyel Moronta...
Friendly dealer ship love the way that Enyel Moronta helped us super helpful. Highly recommend! He will make sure you leave not only with a car but a smile as well.
Mar 13, 2020
A salesperson who listens & a dealer who appreciates buyers
We have leased our cars from Honda North for decades. We return to Honda because the cars are great, both in function and performance. We return to Honda North specifically because they are an employee owned dealership that, seems to us, is based on loyalty and conscientious service in every department.. During our most recent experience we worked with Cheryl P. We had specific needs both in car and price. Cheryl listened. She didn’t try to get us into a different more expensive car nor did she try to increase our monthly payment limit. She worked to meet our needs. We felt that she represented us. She was thorough and patient. Cheryl and the dealer was a winning combination for us. ⭐️⭐️⭐️⭐️⭐️
Gary Cole
Vehicle Exchange Coordinator
Oct 08, 2021
Gary Cole helped us get into a 2022 Honda CRV Touring...
Gary Cole helped us get into a 2022 Honda CRV Touring Hybrid ahead of schedule, and this is a tought time to get a 2022. We had good communication throughout the whole process. While we waited on the paperwork, Ed Dake was very attentive and helped us understand the new features in the CRV.
Mar 13, 2020
A salesperson who listens & a dealer who appreciates buyers
We have leased our cars from Honda North for decades. We return to Honda because the cars are great, both in function and performance. We return to Honda North specifically because they are an employee owned dealership that, seems to us, is based on loyalty and conscientious service in every department.. During our most recent experience we worked with Cheryl P. We had specific needs both in car and price. Cheryl listened. She didn’t try to get us into a different more expensive car nor did she try to increase our monthly payment limit. She worked to meet our needs. We felt that she represented us. She was thorough and patient. Cheryl and the dealer was a winning combination for us. ⭐️⭐️⭐️⭐️⭐️
Mar 04, 2020
Shady Sales Team and uncaring Management Team
I had previously worked with Honda North on an Accord lease, with the lease period ending I was considering a new lease with a Pilot. After some back and forth with sales the final proposal which made the deal make sense for me was that my last lease payment on the Accord would be covered and nothing would be deducted on the payment due date 6 days away. Three people told me this sales team and the finance manager. Well the payment did in fact post, lucky had the cash in my account to cover it. I confirmed with my spouse who was there the entire time at the dealership personnel said that this final lease payment would not hit my checking account. I contacted the dealer and explained what had happened. I got the run around from the get go.The Sales manager said that the payment reversal would occur weeks/months latter but it was based on my bank. I explained that lease was thru Honda Finance, what did my bank have to do with anything and I did not want to wait at all as the payment should not have made in the first place. He then indicated that this was the way its done which contradicted everything that had been discussed on the negotiations for the new lease. He further said that I had been misinformed, but I said the people I worked with were senior members of the team so they would have known fully known the process. They lied to me to get the deal. So here I am almost three weeks later with the matter still unresolved after several attempts to clear this up. Shame on you Honda North! Your sales team lied to me to get me to sign a new lease and when I called you out on it blew me off. Great way to treat a repeat customer, I wont be again.
John D'Alfonso
Business Manager
Sep 08, 2022
Michael Desrosier went above and beyond in delivering a
Michael Desrosier went above and beyond in delivering a car to us. It was a team effort with the finance department (John and Jay) in order to navigate unusual registration needs. We are grateful for the extra mile that Mike and Honda North went in order to help us. I highly recommend them.
Mar 02, 2022
I had the pleasure of working with Ryan Ramsay and his
I had the pleasure of working with Ryan Ramsay and his team at Honda North, helping me to find the best car for myself. It was my first time buying a car so I did not know exactly what to expect. However, they were all very professional, helpful and made my experience easy going!! The team there at Honda North also delivered on making sure I was completely satisfied! I highly recommend anyone looking for a new car to visit Ryan and his team in Danvers.
Feb 04, 2022
It was an overall pleasant experience This was my 5th...
It was an overall pleasant experience This was my 5th honda purchase at honda north!
Cassie Fiasconaro
Honda Sales Consultant
Dec 02, 2022
I was in the market for a new car and went to many other
I was in the market for a new car and went to many other dealerships until I ended up at Honda North. I was met by Michael D who listened to my needs and gave me his undivided attention. His knowledge, patience and perseverance enabled me to get into the exact car I was looking for. Michael is trustworthy and truly has the best interests of his customers in mind. I highly recommend him and Honda North.
May 08, 2022
I had a great experience at Honda North.
I had a great experience at Honda North. Big thanks to Erik Thorner, and Cassie Fiasconaro. Its really hard to buy a new car these days, with all the covid related shortages. When the car arrived at the dealership, I was promptly contacted by Cassie. She did an excellent job by showing me the vehicle, and I drove away the next day. Cassie was very professional, followed up on every step of the process, and made buying this car the easiest experience I've ever had. Also big thanks to Erik Thorner, who I contacted first, and he made everything flawless. I highly recommend these guys, if you want a no pressure and professional experience.
Nov 23, 2021
Cassie was superb! Initially she was very friendly and...
Cassie was superb! Initially she was very friendly and bubbly (which is what I wanted in a sales rep)! Her excitement for the product was evident and helped me choose Honda over other brands. She guided me through the process and I ended up purchasing the vehicle that was right for me! Cassie listened to my concerns and made sure to tailor my preferences. She ensured I was happy with my CRV and provided extensive knowledge on the vehicle features/benifits. Not only that, she expedited the plates and ensured even on a holiday I was able to drive the vehicle off the lot. She was flexable with her schedule and stayed late, ensuring I could pick up keys same day. She went above and beyond and followed up later. She provided her personal cell for any vehicle functions/questions I had post purchase. Very diligent, knowege and friendly. Five stars for Cassie and Honda North!
Cheryl P
Senior Sales and Leasing Consultant
Jul 02, 2020
Yesterday we purchased our 3rd Honda from Cheryl, she is...
Yesterday we purchased our 3rd Honda from Cheryl, she is the best when it comes to overall customer service and we highly recommend Cheryl Parker and Honda North!
Mar 13, 2020
A salesperson who listens & a dealer who appreciates buyers
We have leased our cars from Honda North for decades. We return to Honda because the cars are great, both in function and performance. We return to Honda North specifically because they are an employee owned dealership that, seems to us, is based on loyalty and conscientious service in every department.. During our most recent experience we worked with Cheryl P. We had specific needs both in car and price. Cheryl listened. She didn’t try to get us into a different more expensive car nor did she try to increase our monthly payment limit. She worked to meet our needs. We felt that she represented us. She was thorough and patient. Cheryl and the dealer was a winning combination for us. ⭐️⭐️⭐️⭐️⭐️
Feb 28, 2020
Just purchased a 2019 Honda CRV. Cheryl took us through...
Just purchased a 2019 Honda CRV. Cheryl took us through the entire process. It was simple and her knowledge of the vehicle was outstanding! Thankyou!
Eric Thorner
General Sales Manager
May 08, 2022
I had a great experience at Honda North.
I had a great experience at Honda North. Big thanks to Erik Thorner, and Cassie Fiasconaro. Its really hard to buy a new car these days, with all the covid related shortages. When the car arrived at the dealership, I was promptly contacted by Cassie. She did an excellent job by showing me the vehicle, and I drove away the next day. Cassie was very professional, followed up on every step of the process, and made buying this car the easiest experience I've ever had. Also big thanks to Erik Thorner, who I contacted first, and he made everything flawless. I highly recommend these guys, if you want a no pressure and professional experience.
Apr 08, 2022
I am blown away how awesome Honda north is .
I am blown away how awesome Honda north is . Carlos Ortiz was amazing. Best day
Feb 04, 2022
It was an overall pleasant experience This was my 5th...
It was an overall pleasant experience This was my 5th honda purchase at honda north!
Frailin Baez
Express Service Technician
Jul 26, 2022
Well done as always!
Well done as always! Stopped in unannounced with a 4 inch steel rod jammed in my tire. Frailin, the auto technician had me on the road in no time. He was very friendly and kept me informed on the status of my vehicle. I’m so grateful.
Oct 27, 2021
Friendly dealer ship love the way that Enyel Moronta...
Friendly dealer ship love the way that Enyel Moronta helped us super helpful. Highly recommend! He will make sure you leave not only with a car but a smile as well.
Garrett Dube
Sales Manager
Mar 01, 2021
Outstanding customer service! The entire team (especially...
Outstanding customer service! The entire team (especially Garrett and Ed) go above and beyond to get you the best deal ever. They are transparent, honest, don't try to up-sell you, do not pressure you and really do what they can to get you to be a customer for life! Wonderful experience and I'm thrilled to be in my new Honda Fit lease! Don't go anywhere else if you're looking to buy or lease.
Dec 12, 2019
Bing, bang, boom.......and it was done.
Very happy at how easy they made it given i am a repeat customer. In and out in an hour. This is my 4th lease in a row...…CRV then Pilot then Ridgeline then Ridgeline again. .
Ryan Ramsay
Honda Sales Consultant
Mar 02, 2022
I had the pleasure of working with Ryan Ramsay and his
I had the pleasure of working with Ryan Ramsay and his team at Honda North, helping me to find the best car for myself. It was my first time buying a car so I did not know exactly what to expect. However, they were all very professional, helpful and made my experience easy going!! The team there at Honda North also delivered on making sure I was completely satisfied! I highly recommend anyone looking for a new car to visit Ryan and his team in Danvers.
Aug 30, 2021
usually Business don't like bad reviews, but seeing all...
usually Business don't like bad reviews, but seeing all these bad reviews on yelp and they still haven't made any attempt at improving. tells me this is in vane. Just the same here's the cliff notes. They sold my son a car that they didn't have the tittle for.. He did the test ride and all that, they took his money and the tittle to his old car , Then when he thought he was driving away in his new car, they sprung it on him that they didn't have the Tittle for the car and he would have to wait a week or two before he could have it. two weeks later. we go there to talk to them. They said they screwed up the paper work and it will be another few weeks. Seriously how long have they been in business and they still don't know how to file the paper work. Happy Ending got his money and title back and found a better deal at another dealer. when will these shady car places learn that if you are Honest and treat people right they will return and bring friends, but when you give bad service. bad news travels far and fast .
Jairo Baez
Express Service Advisor
Nov 16, 2021
Jairo B. was friendly and professional on my first visit...
Jairo B. was friendly and professional on my first visit for an oil change. He even surprised me with a car wash. He even finished earlier than the promised time. If Jairo waits on you, you'll be lucky. He really has pride in his work.
Ivanete Borges
Gold Level Honda Sales Consultant
Jan 04, 2020
From start to finish we received excellent customer...
From start to finish we received excellent customer service! We love our CR-V & appreciate all the informative & courteous help from each & every member of the Honda North team especially Joe Flammia & Evy Borges!! They were great !!!!
Robert Conwell
Service Valet
Sep 04, 2022
Told me 3 hours to repair, and got me out of there in 45
Told me 3 hours to repair, and got me out of there in 45 minutes. Was doubtful that the sun visor replacement would be covered under warranty, but the parts and labor were no charge. My service representative was Sean who was very helpful, and I met up with Mike my salesman who ensured that the whole process went smoothly. Very pleased.
Wilter Cruz
Honda Sales Consultant
Dec 29, 2019
Excellent advice and guidance
It was a pleasure to work with Wilter Cruz. He was very professional in his attitude and gave us all the information we needed. He took care for each and every detail and made our buy as easy as possible. We can highly recommend him as not only as a representative of a dealership but as a trustworthy person in general.
Joe Giacometti
Service Advisor
Jun 30, 2022
I had a great experience at Honda North due to Dominic
I had a great experience at Honda North due to Dominic and Joe Giacometti Ridgeline 2012
Jorge Gomez
Express Service Advisor
Apr 08, 2022
Un vendedor extraordinario , te escucha y te ajusta a tus
Un vendedor extraordinario , te escucha y te ajusta a tus necesidades , muy responsable y profesional .
Kevin Majeskey
Sales Manager
Jul 04, 2022
Great experience at Honda North thanks to Kevin Majeskey,
Great experience at Honda North thanks to Kevin Majeskey, he was knowledgeable and so helpful! He made the entire experience of buying a new car stress free and easy!
Stephen Messner
Honda Sales Consultant
Oct 04, 2021
I am not the type to write bad reviews but I was super...
I am not the type to write bad reviews but I was super disappointed for the 2nd time at Honda North. Several years ago we went car shopping at Honda North and had a bad experience trying to buy a vehicle. I decided to give it another try and use a different salesperson this time. The person we worked with was great and handled the sales part perfectly, but when I put a deposit on the vehicle I was THEN informed they did not have the title in hand and couldn't do paperwork. Salespeople may not know off the top of their head if they have the title in hand, but this is information that can easily be checked while a customer test drives to avoid any headaches down the road. I had informed them in prior communications and at my test drive that I needed a vehicle in my possession within a few days. I texted my concerns and was told not to worry. Unfortunately, communication was spotty once I put my deposit down and they did not know if/when the title would be in their possession or even its whereabouts. The team at Honda North did not really try to get me into another vehicle or turn this experience around. I ended up going to another dealership the same day, and the process there was seamless even though my salesperson was not in the office to handle the paperwork, they made sure I was taken care of, and I drove my new car off the lot the next day. After sharing my frustrating experience with a friend, they said the same thing happened to them at Honda North. Now, I understand dealerships are under a lot of pressure at this time, but honest communication and being proactive in solving this problem would have made the experience much easier and much less frustrating.
Jason Okeefe
Sales Advisor
Oct 09, 2020
Big thank you to Jason who was awesome to work with....
Big thank you to Jason who was awesome to work with. First time buying from Honda North and easily the best dealership experience I had during my search. Can't wait to come back.
Dominic Rubino
Service Advisor
Jun 30, 2022
I had a great experience at Honda North due to Dominic
I had a great experience at Honda North due to Dominic and Joe Giacometti Ridgeline 2012
Ariel Vittini
Service Advisor
Sep 02, 2021
Horrible experience . I made an appointment for my car to...
Horrible experience . I made an appointment for my car to be serviced ,I waited 2 weeks for an appointment brought my car in and they called me with a diagnosis 6 days later now 11 days later my car was finally finished . Courtesy rental fee $440 split in half after I was told by the service agent I would only have to pay a couple days I guess I should of asked what he meant by a couple . 6 hours of labor done in 11 days. For more info on my experience visit me at the dealership I will be there holding poor service signs with some friends at the end of the month.
Allison Woolf
Service BDC Representative
Sep 30, 2021
I bought a car a few months ago and ordered the service...
I bought a car a few months ago and ordered the service maintenance package. It seemed like a great deal until I had to deal with the service department. I made an appointment online to get an oil change and check out a minor issue that I noticed with the car. 1st the appointment was outright cancelled, - no call just an email. I responded to th service assistant Allison and received no response, so I rebooked the appointment. I received a call from them the day before the appointment telling me for them to look at the car I would have to leave it for the day. I told her that would not be possible on such short notice, but still needed the oil change. She was abrasive and told me oil changes are first come first service which doesn't solve my minor issue with the car. I was told I would have to make another appointment and leave it for the day. First impressions leave a lasting impressiona and this one shows the customer service is well below par. I wish I could revise my contract, I'd rather take my car to my regular mechanic, at least they treat me with courtesy.
