Honda North
382 Newbury Street Danvers, MA 01923Sales: 800-514-1627
- Service: 888-593-1980
Customer Testimonials
Roger B.'s Review
Malden, MA
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I was not in the market for a car, but a good friend and coworker of mine was. He was a cash buyer and for whatever reason, had been treated as a second class citizen at no less than 6 other Honda dealers of which half I accompanied him to. The worse, which was also reviewed here on Yelp, has the following link:
http://www.yelp.com/re...
When my friend and I were greeted at Honda North in the parking lot by Eric (who just happened to be walking by and going back inside the showroom0, the difference between all of the other dealerships and Honda North were made apparent right away. He listened to my friend's situation and how he had been outright lied to by all of the other dealers, he invited us in to his desk. He offered us both drinks and sat there for a good 15 minutes, before getting his Manager involved. He then called the Manager over, explained my friends ordeal, gave him the numbers my friend had in writing already from the last dealer and just about 5 minutes later, had a lower price in writing than the previous dealer and had the EXACT vehicle my friend had been searching for, pulled up in front and ready to take for a test drive. THAT was customer service and how it's supposed to be done.
There was no pressure or "switch and bait" tactics like everywhere else we had been and we were as I stated above, treated like Kings! No pressure to add on additional warranties (however they were offered and fully explained) and before we knew it, my friends Honda was sent out back to be prepped for delivery that night. We had to get back to work, so we could not wait. That gave the dealer ample time to properly prep the vehicle for a proper delivery the next morning. When my friend and I arrived to take delivery the next day, the vehicle was gleaming, both inside and out, along with a full tank of gas and the 2 sets of keys ready to go. It was an outstanding experience and in my opinion, be hard to top. But I would go there for myself or recommend this dealer to any family or friend member without hesitation. Well done Honda North in Danvers, well done!
great service and trustworthy
by MattG from Old Saybrook, CT | June 23, 2011
I drove up all the way from CT to buy a used car at Honda North and do not regret the trip one bit. They went out of their way to make the experience satisfying. They committed to fix a few blemishes on the car and to deliver it to my door step in CT 3 days later. They lived up to their promise and count one more very satisfied client. Great job
9/20/2011
Very happy with the knowledge, service and honesty of this place. Some organizations have a method and policy for hiring honest employees that permeate their organization, this is one of those places.
For the past 5 years I've been searching for an Honest dealership on the North Shore to bring my Honda Element to. I believe this place is the most honest out of the Honda Dealerships of Boch (2 stars), Herb Chambers of Burlington (1 star), and this place has the best knowledge, service and honesty (5 stars). Of course you pay a premium for the honesty and to get things done right.
My alignment on my rear wheels were off for 18 months, brought it to Sears, Midas, Herb Chambers and wasted my money. This place was the only Dealership that fixed the issue. Same with diagnoising my Brake issue as rusted rotors and not cracked pads or unknown.
katie14
12/26/2010 11:19:17 AM
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Overall Score: 5 Star Rating
I recommend this dealer: Yes
Employee(s) Dealt With: Ivanette Borges
My Review of Honda North:
I recently bought a Honda Accord at Honda North. I dealt with Ivanette Borges. She was very knowledgable and she made my new purchase experience a pleasant one. Her professionalism and ability to answer my questions and understand my needs, allowed my new car purchase to be a simple one. It was an in and out easy purchase. It was not long and drawn out. The dealership was very accomodating and I highly recommend them.
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12/2/2010 10:05:22 PM
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Overall Score: 5 Star Rating
I recommend this dealer: Yes
Employee(s) Dealt With: Gus Noci and Mike Seigin
My Review of Honda North:
My wife and I have purchased two brand new Hondas from Honda North. We both put 30 thousand miles a year on our cars. My wife has a 2008 Pilot (loaded) it's awesome! The Pilot purchase was the first car we bought from " No fuss Gus Noci" what a great guy! If your going to spend over 30k for a car why buy a peice of junk. HONDA makes some of the most reliable cars in the world and HONDA NORTH will take care of you!!!! I brought my 2009 CR-V EX ( which I purchased from Cool Gus Noci) in for service due to a very strange circumstance. A dead bird was jammed in my engines cooling fan and did some costly damage due to over heating some engine parts. WHAT THE HELL.. only my luck! A one in a million shot! Mike Seigin in service took care of me. I dropped my car off at 7am when they opened, was given a rental and was on my way to work into Boston in all under 10 min. My CR-V was fixed and my out of pocket expense was minimal. THEY TOOK CARE OF ME.... END OF STORY. My wife is planning on trading in her Pilot next year for a new one and my father will be looking to trade in his car as well. They both will purchase for Gus Noci I would not have it any other way. I work to hard to throw money away. VALUE, QUALITY and SERVICE is all I'm looking for and have found just that at HONDA NORTH. I should mention that EVERYONE I have dealed with at HONDA NORTH has been top notch.
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11/19/2010 11:50:24 PM
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Overall Score: 5 Star Rating
I recommend this dealer: Yes
Employee(s) Dealt With: Gus Noci, Paul Derosier, Laurine Faro
My Review of Honda North:
Just bought a new Honda Civic EX-L at Honda North. I went back to them after having a good experience buying another new Civic back in 2007. I handled the price negogiations very painlessly over the phone with their internet sales people (Laurine Faro and a manager....forget his name) who were responsive and didn't waste my time (very refreshing!) ...beating the price I needed in very short order. I already had some very competetive prices from other area dealers, and they beat the lowest price. I was given a sales managers name (Paul), and told them when I'd head over to make the deal and sort out my trade.
On arrival I was introduced to Gus Noci, who handled the sale. He was excellent. I took the car I wanted for a nice long test drive (alone) to make 100% sure it was the one I wanted (it was). On my return, we haggled a bit (less than 5 minutes) on my trade-in...again, it was painless and I was comfortable with my trade-in price (though we all know we never get the "retail" price we'd like...just the truth). Gus was excellent to deal with, always polite, and was very eager to please. I defintely felt like he really appreciated my business, which is nice. Oftentimes today, you rarely feel like anyone really appreciates your patronage. Overall, I am 100% happy with my experience so far with Honda North. I went back yesterday to get my inspection sticker, and the service dept. also did a nice job, turning the car in about 15 minutes, and gave me a free soda while I waited. And I love the new Civic. Great gas mileage and love the leather interior. Very comfortable for such an economical car.
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11/19/2010 1:22:26 PM
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Overall Score: 5 Star Rating
I recommend this dealer: Yes
Employee(s) Dealt With: Brian Richardson
My Review of Honda North:
I was shopping for a pre-owned Honda Pilot and decided to visit Honda North becuase it's soo close to where I work. Upon arriving, I was introduced to Brian Richardson, and shown a great assortment of pre-owned Pilots for sale. In short order, and with some great advice from Brian, I decided which vehicle I wanted, and within an hour of that decision, Brian and his Finance Department had arranged all the needed financing for this purchase.
This was EASILY the most enjoyable car purchase I have EVER made.
I have since returned to Honda North for regular service on this car. I've found the Service Department to be extrmemely helpful and prompt in all their efforts to assist me. While looking at various pre-owned Pilots Honda North had for sale, Brian explained to me how valuable the Honda Certified Vehicle program is. Based on that explanation, I bought a pre-owned Honda Certified Pilot. I would suggest to anyone that's entertaining buying a pre-owned Honda to do the same.
My overall experience at Honda North has been very positive. I would strongly encourage anyone shopping for a Honda vehicle to visit this store before buying a Honda anywhere else. It will not be a wasted visit; great staff, great service, excellent car buying experience.
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11/17/2010 12:50:29 PM
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Overall Score: 5 Star Rating
I recommend this dealer: Yes
Employee(s) Dealt With: Guss Nocci and Peter Thistlewood
My Review of Honda North:
I recently purchased a new Honda Ridgeline from (Guss Nocci) Honda North in Danvers.
My experience with the staff at Honda North was top notch.The best experience I have ever had.They also have this nice cafeteria inside the dealership,I thought was need. Thanks Honda North.
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11/17/2010 11:20:49 AM
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Overall Score: 5 Star Rating
I recommend this dealer: Yes
Employee(s) Dealt With: The Entire Service Department
My Review of Honda North:
When I left work yesterday in Wakefield, my low oil light came on.
As I was driving from Wakefield to Maine, I knew I needed to have this addressed asap.
I was fairly sure I just needed an oil change. We were used to waiting for the little wrench to come on, but now that our 2008 Accord has 110K miles on it, we need to address oil changes much sooner than waiting for the wrench.
I pulled into Honda North 10 minutes before Service was closing, expecting to be turned away.
The Service Tech finished with the customer on the phone, greeted me with a smile and said ?no problem ? we can take care of you?!
Most places (anywhere, not just car repair) would have rolled their eyes at that last minute customer running in before closing.
Not only was I helped, everyone was friendly and I even got to relax with a free Diet Coke. ?
Honda North saved me from a potential issue since I was going to be driving 2 hours home on low oil.
A huge THANK YOU to the Honda North Service Dept!!
Much appreciated,
-Mary Murphy
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11/14/2010 5:30:06 PM
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Overall Score: 5 Star Rating
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Kelleher
My Review of Honda North:
We stopped by this dealership to take a look at a specific car. Right at the entrance we were welcomed by Chris, very friendly, informative, no pressure salesman.He showed very good knowledge of Honda and expressed high interest in my prefferences. Chris was very easy to deal with and supported my decision in the end. He should be set as an example for many other salesmen I had to deal with before. Honda North deserves a better rating for having salesmen like Chris.
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11/9/2010 5:05:41 PM
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Overall Score: 5 Star Rating
I recommend this dealer: Yes
Employee(s) Dealt With: Chad Nobrega
My Review of Honda North:
I recently purchased a new Honda Accord EXL from Honda North in Danvers. Upon arriving at the dealership, I was pleasantly greeted by Chad. It was busy but he came right over to me and made me feel welcome. He asked some questions to understand what my needs were in a car and what I was intereted in. Chad was well prepared and well informed about the vehicles and was able to answer the many questions I had. He was also very polite and patient. I narrowed it down to the Accord and the CRV of which Chad recommended I test drive both. He went over both vehicles from top to bottom. It was a pleasant experience talking to someone who knew both cars and didnt rush through explaining the features of each. After going through both vehicles and test driving both, I really liked the comfort and drive of the Accord and knew that was the car I wanted. The one price value price took the hassle out of haggling, something I do not like doing. I like that idea. The purchase experience at Honda North was the easiest car buy I have ever had. I highly recommend this dealership for a great buying experience with very knowledgeable and friendly people as well as getting a great vehicle!
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